Privacy Policy

Introduction

Cloud 9 Payments ("Cloud9," "we," "us," or "our") is committed to protecting the privacy of visitors to our website and individuals who interact with our services. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By using our website at cloud9payments.com, you agree to the practices described in this policy. If you do not agree, please do not use our website.

Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide

When you fill out a contact form, request a quote, or otherwise communicate with us, we may collect the following:

• Your name (first and last)
• Business name
• Email address
• Phone number
• Industry or business type
• Messages or inquiries you submit

Providing this information is voluntary. However, if you choose not to provide certain information, we may not be able to respond to your inquiry or provide certain services.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our site
• Referring website or source
• General geographic location (city, state)

This information is collected through standard web server logs and, where applicable, through cookies or similar technologies.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide requested services
• To schedule consultations, strategy calls, and follow-ups
• To send relevant communications about our services (only with your consent)
• To improve our website, content, and user experience
• To analyze website traffic and usage patterns
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

SMS and Text Messaging

Consent

When you provide your mobile phone number and opt in to receive SMS communications from Cloud9 Payments, you expressly consent to receive text messages from us at the number you provided. These messages may include:

• Service appointment confirmations and reminders
• Equipment shipment notifications
• Service request updates
• Technical support confirmations
• Account and billing notifications

Message Frequency

Message frequency varies depending on your account activity and service needs. You may receive 1-5 messages per month on average.

Opt-Out

You may opt out of SMS communications at any time by:

• Replying STOP to any text message from Cloud9 Payments
• Contacting us at support@cloud9payments.com
• Calling (216) 679-6244

After you opt out, you will receive one final confirmation message, and then no further messages unless you opt back in.

Help

For help with SMS communications, reply HELP to any message or contact us at support@cloud9payments.com or (216) 679-6244.

Costs

Message and data rates may apply based on your mobile carrier's plan. Cloud9 Payments does not charge for SMS notifications, but your carrier may charge standard messaging rates.

Supported Carriers

SMS notifications are available on all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Please check with your carrier regarding message and data rates.

Device and Number Changes

You are responsible for notifying Cloud9 Payments if you change your mobile number or no longer wish to receive SMS messages at a previously provided number.

No Liability for Undelivered Messages

Cloud9 Payments is not liable for delays or failures in message delivery caused by your mobile carrier, network issues, or your device settings.

Cookies and Tracking Technologies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. Cookies help us understand how visitors use our site so we can make improvements.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect certain features of our website.

We may also use third-party analytics tools (such as Google Analytics) that use cookies to collect anonymized usage data. These tools help us understand traffic patterns and improve our content.

Data Security

We take reasonable administrative, technical, and physical measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. If you request deletion of your information, we will make reasonable efforts to do so promptly.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: